Introduction

This privacy policy sets out how Glitch IT Limited uses and protects personal information you give to us:

• When you use our website(s)
• By telephone or email or otherwise
• As you use our products or services

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified you can be assured that it will only be used in accordance with this privacy policy.

We may change this policy from time to time. You should check this policy from time to time to ensure that you are happy with any changes.

Information we collect

We may collect the following information about you:

• Name and job title.
• Contact information including email addresses, telephone contact numbers and work addresses.
• Financial information such as credit / debit card numbers.
• IP addresses, web browser types and versions, operating systems, lists of URLs including referring websites, your activity on our website(s) and the websites you exit to (automatically collected by our website(s)).

How we use the information we collect

We may use your information as follows:

• Any or all of the above information may be required by us from time to time in order to provide you with an effective service. Specifically, information may be used by us for the following reasons:
  • Internal record keeping
  • Communication with you
  • Provision of services
• We may use your information for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
• When you register with us and set up an account (or accounts) to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Information security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Our methods meet the GDPR compliance requirement.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission except that:

• We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

• To the extent that we are required to do so by law.
• In connection with any legal proceedings or prospective legal proceedings.
• In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Marketing

You may instruct us not to process your personal information for marketing purposes by email at any time (in practice, we will always provide you with an opportunity to opt-out of the use of your personal information for marketing purposes).

Your rights

Under the General Data Protection Regulation (GDPR) your rights are as follows:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• The right not to be subject to automated decision-making including profiling

You also have the right to complain to the ICO (www.ico.org.uk) if you feel there is a problem with the way we are handling your information.

We handle subject access requests in accordance with the GDPR. If you would like a copy of the information held on you please write to Glitch IT Limited, Suite 114 SmartBase, Target Road, Aviation Park West, Christchurch, Dorset, BH23 6NW.

Updating information

If you believe that any information we are holding on you is incorrect or incomplete, please write to us at the above address or email us at as soon as possible. We will promptly correct any information found to be incorrect.

Links to third-party websites

Our website(s) may contain links to other websites of interest. However, once you have used these links to leave our website(s), you should note that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policies applicable to the websites in question.

Cookie Declaration(s)

Our cookie declaration(s) can be found on our website(s). The cookie declaration for our corporate website can be found here.

Policy revision 1.1, updated 16th May 2022.